Orders & Turnaround

What is the turnaround time for custom orders?

Most orders are completed within 2–5 business days after artwork approval. Larger bulk orders may require additional time. Rush service is available for time-sensitive projects — just let us know your deadline when you request a quote.

Is there a minimum order quantity?

No minimum order. We happily produce single items as well as bulk runs of 500+ pieces. Whether you need one custom gift or thousands of branded corporate items, we deliver the same quality on every order.

Can I get a rush order for an event or deadline?

Yes. Rush service is available on request for tight deadlines such as trade shows, corporate events or holiday gifts. Let us know your deadline up front when you request a quote so we can confirm feasibility and schedule production accordingly.

Do you offer samples before a large order?

Yes. For larger bulk orders we can produce a single sample piece so you can review the quality, colours and finish before committing to full production. Sample fees are usually credited back toward your main order.

Materials & Customization

What materials can you print or engrave on?

UV printing works on nearly any surface — metal, wood, glass, plastic, leather, acrylic, ceramic, stone and more. Laser engraving is suited for stainless steel, anodized aluminum, brass, wood, acrylic, leather, glass, slate and coated metals. If you are unsure about a specific material, send us a photo and we will confirm compatibility.

What types of products do you customize?

Our catalogue spans over 1,600 products across 46 categories — drinkware, pens, keychains, cutting boards, mugs, tumblers, pet tags, awards, corporate gifts, promotional items, apparel accessories and more. We work with small businesses, corporate clients, realtors and gift shoppers across Canada.

Can I bring or ship my own items for customization?

Yes. You can drop off items at our Winnipeg location or mail them to us for UV printing or laser engraving. We recommend checking with us first to confirm the surface and material are compatible with our process.

How long do UV-printed and laser-engraved items last?

UV-cured inks bond directly to the substrate and resist scratching, fading, water and typical daily wear — prints stay vibrant for years with normal use. Laser engraving physically alters the surface, so the mark never washes off or fades. Both methods produce permanent, durable results.

Design & Artwork

What file format should I send for my design?

Vector files (AI, EPS, PDF, SVG) are ideal for logos and text. For photos or complex artwork, send high-resolution PNG or JPG files at least 300 DPI. If you only have a low-resolution logo or just an idea, send what you have and our team will advise or help recreate the artwork.

Do you offer free design help?

Yes. We provide free mockups and design consultation before production on every order. We want to make sure your logo, text, or artwork looks exactly right before we print or engrave.

Can you match a specific Pantone or brand color?

UV printing reproduces full-colour artwork and can closely match most brand colours including Pantone references. Exact Pantone matching is available on request — share your brand colour codes and we will confirm feasibility during the mockup stage.

Pricing, Shipping & Payment

Do you offer bulk discounts?

Yes. Volume pricing is available for larger orders — the more you order, the lower the per-piece cost. Contact us with your quantity, items, and deadline for a custom bulk quote tailored to your project.

Where are you located and do you ship across Canada?

We are based at 421 Mulvey Avenue, Winnipeg, Manitoba. Local pickup is available — customers in Winnipeg save on shipping by picking up in person. We also ship across all Canadian provinces and territories via standard carriers.

What payment methods do you accept?

We accept cash, credit and debit cards (Visa, Mastercard, American Express), and Interac e-Transfer for local orders. Online orders are processed securely through our website. For large bulk orders we can issue an invoice with standard payment terms.

Still have a question?

If you didn't find what you're looking for, send us a quote request or email info@echipmunk.com. We typically reply within one business day.