This Return and refund policy applies to orders shipped within Canada. You can also review the official policy page at: https://echipmunk.com/policies/refund-policy.

Return Window
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, the item must be new and in the same condition that you received it. Items must be unused, unworn, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Non-Returnable Items
The following items cannot be returned:
• Custom or personalized products (engraved, printed, or personalized to order)
• Sale items and gift cards
• Perishable goods (such as food, flowers, or plants)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

For all other eligible items, we accept returns for both defective and non-defective reasons within the conditions above.

How to Start a Return
To start a return, contact us at info@echipmunk.com. Returns must be approved before items are sent back.

Approved returns may be completed using one of the following methods:
• In store
• By mail
• At a drop-off location

Returns should be sent to:
421 Mulvey Ave
Winnipeg, MB R3L 0R6
Canada

Return Shipping
If your return request is approved, we will provide a free return shipping label. The return label is provided to you by email after approval, ready to download and print.

Fees
We do not charge restocking fees.

Damages and Issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it quickly.

Exchanges
We accept exchanges on eligible items. The fastest way to ensure you receive the correct item is to request a return for the original item and place a new order for the replacement product.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method. Refund processing may take up to 30 days. Please note that banks or credit card providers may require additional time to process and post the refund.

If you have not received your refund after 30 days from approval, please contact us at info@echipmunk.com.

Custom Yard Signs

This section applies to custom yard signs (Coroplast signs, H-stakes and Rush Production) and replaces the general terms above where they differ.

Before proof approval: You can cancel your order for a full refund at any time before you approve your digital proof. Nothing is printed until you approve it.

After proof approval: Signs are printed to your approved design, so approved orders cannot be cancelled, returned or exchanged.

Our mistakes: If your signs have a printing defect, the wrong size, or don't match your approved proof, contact us within 7 days of delivery with photos and we will reprint them free of charge or issue a full refund.

Rush Production: If a Rush order doesn't ship by the promised date because of a delay on our side, we will refund the Rush fee.

Shipping damage: We are not responsible for damage that occurs in transit. Signs damaged in shipping are not eligible for a refund, return or replacement.

Materials: Our 4mm Coroplast signs are moisture-resistant and printed with UV-resistant inks for outdoor use. This describes the materials and is not a warranty against damage.

To request a cancellation, refund or reprint, email info@echipmunk.com with your order number.